folks have been getting their mlb.com re-up emails this week. despite being a longtime customer, wayward o did not receive his.
last year the wayward o did not know mlb would automatically renew subscription to gameday audiO. so wayward o went ahead and re-subscribed. then wayward o was charged twice!!! wayward o chirped and chirped but nobody would listen. wayward o ate the extra charge just like that. it made wayward o think of his favorite movie poem:
fifteen bucks, little man
put that shit, in my handthis year wayward o is more wary. he calls mlb.com friday and waits on hold for 35 minutes. he gets a customer rep on the line, who explains the site isn't re-upping automatically this year because of the firestorm the automatic re-ups created between the 05 and 06 seasons. apparently t.w.o. wasn't the only sucka who got billed twice.
wayward o suggests to the customer rep, let's sign me up for a package over the phone just to make sure we don't have repeat of the double-billing fiasco. sure, says mlb.com rep ... let's do that.
but wait ... despite the fact that wayward o can log in to the mlb site, customer rep has no information on file about wayward o. rep explains, 'our database only goes back six months.' rep also says wayward o's current subscription is valid until march 31 2007. rep makes these claims despite the fact that wayward o CAN login but CANNOT listen to audio streams.

wayward o points this out, rep confirms, rep has no explanation. wayward o says to rep, 'i know this isn't your fault, but your system is really awful. just terrible.' rep says, more or less, 'yes, yes it really is...'
meanwhile, springtime happy winfest is going on
as they speak. and wayward o wishes to harness the power of the internets and watch said happy spring winfest. so what does wayward o do? he signs up for the mlb tv online package and says, in effect, damn the torpedOes.
wayward o remarks to a friend at the office: they got what i want. and there's not a damn thing i can do about it except pay the money and wonder how many times they'll charge me this year!
on a postive note, the signup was easy and within seconds of handing over the wayward credit card number t.w.o. was streaming friday's game.
just to recap:
--- mlb.com's customer interface is an unmitigated disaster
--- and it's not a secret to them
--- they may or may not bill you twice
--- you won't know until you are billed twice
--- it takes half a day just to get someone on the phone
--- if you do get them on the phone, it won't help
--- they will take your money, however, without any problems
i guess that's what happens when you deal with the monopoly.
Labels: hOpe springs eternal, wOe is me